FAQ's

Q: Why should I buy from Golden Root 365 (GR365.com)?

A: Golden Root 365 (GR365.com) has been established since 1998, longer than most selling these products. We have so many great reviews from our customers, please CLICK HERE to view them. (Our reviews are collected by a 3rd party company TRUSTPILOT)

Q: Are your products guaranteed?

A: Yes, although we do not accept returns on toys and personal hygiene products unless they are proven to be faulty. Due to the nature of the supplements we sell they will not work for everyone, so where possible we recommend buying a sample pack rather than paying for a full pack. Your statutary rights are not affected.

Q: Are your products safe?

A: All products sold on our site are classed as non-medicinal, are from established companies and are manufactured to the highest standard of ingredients. If you have or suspect you might have a health problem we always recommend that you seek advice from a qualified health professional before starting any course of food supplements.

Q: I don't want to sign up for weekly emails for privacy reasons but would still like the codes, can I still get them?

A. Yes you can, either drop us an email requesting the current weekly code or feel free to call us on 07518 141538 between the hours of 9am and 1pm Monday to Friday and we will be more than happy to give you the code.

Q: Is your billing and packaging discreet?

A: Yes, your credit or debit card statement transactions will appear as 'GR365'. Your package will be in a plain plastic mail bag, with no mention of us or what's inside.

Q: How long before I get my order?

A: Even with the cheapest postal option we will try and get to you for the next working day so long as your order has been placed before 2pm. For full details on our delivery options CLICK HERE

Q: Is it safe to order on line?

A: Our site is hosted on one of the UK's most secure platforms. We also process orders via PAYPAL using 128 bit SSL through THAWTE.

Q: Will my name be put onto a mailing list?

A: No, your data is kept securely with us. You will only receive an email or sms from us, if you have opted in to get one of our weekly newsletters. These newsletters offer money off vouchers and weekly deals. To sign up to our newsletter CLICK HERE

Q: Which countries do you deliver to?

A: We deliver to the whole of Europe and most countries around the world, however some are excluded. For full details please go to our Delivery options page, where you will see a list of exclusions at the bottom of the page. CLICK HERE 

Q: The answer to my question is not here, what should I do?

A: Please go to our Contact us page. Here you can either call or email us with your question.