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Returning a Product?

Returning Supplements or Toys:

Due to strict Health & Safety guidelines we no longer offer a refund on products that have been opened/used or unsuccessful when taken, due to the nature of the supplements we offer they are not always suitable for everyone so therefore, where available, we recommend purchasing one of the trial size packs available.

If you find that your product arrives with you in an unsatisfactory condition, please return the unopened products in their original packaging to the returns address below please enclose your order details, name & billing address.

Natural Portfolio Ltd (Returns)

The Stables, Caer Fedwen, Bretton Lane, Bretton, Chester, Cheshire CH4 0DW

Lost or Damaged Parcel

Lost parcels must be reported within 30 days of the dispatch date we will not be liable for any loss should you fail to do this.

If you find your products to be damaged in transit, we are willing to offer a replacement if the products are returned (within 30 days of the dispatch date) to the returns address above. We will not be liable for any damage if you fail to do this.

Additional Returns Information

We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products.

We will not be responsible for the cost of postage and packaging to return products if the reason for return is change of mind after the statutory 14 days. Please ensure you receive a Proof of Postage from the relevant Postal service you use.

Due to health and hygiene reasons, we cannot accept a return or refund on used or tampered with sex toys.

Our returns policy and your rights

The European Consumer Protection (Distance Selling) Regulations 2000 say that you have the right to cancel an order without giving a reason within 14 days. Any goods that are returned after 14 days of the order being placed will not be eligible for a refund. (Unless proven to be faulty). We must be notified of your intention to return any items prior to the 14 day deadline.

 

Important: Male Dietary Food Supplements should not be used as a substitute for a varied and balanced diet and healthy lifestyle. If you have never taken these products before, please consult your doctor first.